Microsoft Teams, Outlook fail to launch on ARM-based Windows PCs
Microsoft Teams and Outlook fail to launch on ARM-based Windows PCs after recent updates. Issue affects Surface Laptop 7 and Surface Pro 11 running Windows 11 24H2 or later.
Intelligence analysis by Qwen 2.5 (3B)
Microsoft Teams and Outlook are experiencing launch issues on ARM-based Windows PCs, affecting devices like Surface Laptop 7 and Surface Pro 11.
Microsoft Teams and Outlook won't work on some new Windows devices because of a problem with recent updates. Users need to update a special package to fix it.
Analysis
Microsoft stated that the issue is related to the installation of Windows security updates released on or after August 11, 2026 (KB5121003). The company advises affected customers to update the Auto Super Resolution Package, which allows 'Copilot+ PCs to use AI to make supported games play more smoothly with enhanced details.'
Key points
- Microsoft Teams and Outlook fail to launch on ARM-based Windows PCs
- Issue affects Surface Laptop 7 and Surface Pro 11 running Windows 11 24H2 or later
- Temporary workaround: Update the Auto Super Resolution Package
Microsoft is working on a permanent fix that will be included in future Windows updates.
Users who haven't installed Microsoft Store updates may continue to experience launch issues until the permanent fix is released.
