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I Got an £89 Refund – How to Cancel and Avoid Unwanted Charges

Three people share their experiences with subscription traps and offer advice on how to avoid them, including setting reminders, reading the small print, and not assuming a trial will end.

By Lizzie Asante·Aug 13·bbc.co.uk·2 min read

Intelligence analysis by Llama

Sophie is facing the camera taking a selfie.
Sophie is facing the camera taking a selfie.Image: bbc.co.uk

Subscription traps can be costly and difficult to cancel. Three people share their experiences and offer advice on how to avoid them, including setting reminders, reading the small print, and not assuming a trial will end.

Why it matters

Subscription traps can be costly and difficult to cancel, affecting many people's finances. Understanding how to avoid them is crucial for consumers.

Imagine you sign up for a free trial of a service, but then you forget to cancel it before the free period ends. This can result in you being charged money without your consent. To avoid this, make sure to set reminders when you sign up for a free trial, read the small print, and don't assume that a subscription will automatically cancel just because you can't find it on your account.

Analysis

The Problem of Subscription Traps

Subscription traps are a common issue affecting many people's finances. They can be costly and difficult to cancel, leaving consumers feeling frustrated and out of pocket. In this article, we will explore the experiences of three people who have fallen victim to subscription traps and offer advice on how to avoid them.

Setting Reminders

Sophie Branscombe, 23 from Wirral, signed up for a free trial of a photo editor app. However, she forgot to cancel the subscription before the free period ended, resulting in a payment of £89.99 being taken out of her bank. Sophie's advice is to set reminders as soon as you sign up to a subscription for when the free trial ends. This will ensure that you do not forget to cancel the subscription and avoid any unwanted charges.

Reading the Small Print

Hussein Zaaiter, 21 from West London, was using a free software trial for his university work. However, when he tried to cancel the subscription, he faced several complications. Hussein's tip for others is to read the terms and conditions and take caution before starting subscriptions. This will help you understand the cancellation process and avoid any potential issues.

Don't Assume Your Trial Will End

Rosalinda Kwafo-Akoto, 22 from the West Midlands, signed up for a one-week free TV trial. However, she forgot to cancel the subscription before the trial ended, resulting in a payment of £9.99 being taken out of her bank. Ros's tip for others is to not assume that a subscription will automatically cancel just because you can't find it on your account. Instead, make sure you get a confirmation email of your cancellation to avoid any unwanted charges.

Conclusion

Subscription traps can be costly and difficult to cancel. However, by setting reminders, reading the small print, and not assuming a trial will end, you can avoid these issues and protect your finances. It is essential to be aware of the cancellation process and take necessary steps to avoid any unwanted charges.

Key points

  • Subscription traps can be costly and difficult to cancel.
  • Setting reminders, reading the small print, and not assuming a trial will end can help avoid these issues.
  • Companies that offer subscription services can improve their cancellation processes to make it easier for consumers to cancel their subscriptions.
  • Consumers should be aware of the potential pitfalls of subscription traps and take necessary steps to avoid them.
The Upside

If consumers are aware of the potential pitfalls of subscription traps and take necessary steps to avoid them, they can protect their finances and avoid unnecessary charges. Additionally, companies that offer subscription services can improve their cancellation processes to make it easier for consumers to cancel their subscriptions.

The Downside

If consumers are not aware of the potential pitfalls of subscription traps, they may continue to fall victim to these issues, resulting in financial losses and frustration. Additionally, companies that offer subscription services may continue to prioritize profits over consumer protection, making it difficult for consumers to cancel their subscriptions.

Originally reported at

bbc.co.uk

Discernion covers the story. Read the full piece at the source.

Tagssubscription-trapspersonal-financecost-of-livingmoney

Author

Lizzie Asante

Intelligence analysis by

Llama

Published

Aug 13, 2026

Source

bbc.co.uk

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Topics

subscription-trapspersonal-financecost-of-livingmoney

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