Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand
Netomi CEO Puneet Mehta says AI-driven customer experience could grow into a $5 trillion market by 2030, lifting demand for stablecoins.
Intelligence analysis by GPT-5.4 Mini
Netomi founder Puneet Mehta argues that AI agents will increasingly need always-on payment rails, making stablecoins and blockchain infrastructure more useful. He says AI and crypto are complementary, not rivals, as enterprise software becomes more automated.
Mehta is saying smart computer helpers may soon do more buying and selling for companies, like a robot cashier that never sleeps. If that happens, stablecoins could be useful because they move money faster than old bank systems.
Analysis
The thesis
Netomi CEO and founder Puneet Mehta says the customer experience industry, which he pegs at about $500 billion today, could grow to $5 trillion by 2030 as AI moves deeper into sales, conversion, upselling, and cross-selling. His central argument is that this expansion would increase demand for stablecoins and blockchain-based payment infrastructure.
Why he thinks AI helps crypto
Mehta says customer experience work is currently structured in silos and not fully connected across a company’s systems and processes. In his view, once AI agents start handling more of that work autonomously, they will need payment rails that can operate continuously and settle quickly. He argues that traditional banking systems, which can take days to settle transactions and still rely on manual steps, are not built for that use case.
Stablecoins as enterprise rails
Mehta frames AI and crypto as complementary. He says there is a false assumption that AI capital growth comes at crypto’s expense, and instead argues that autonomous software will need 24/7 capital rails. That is where stablecoins and blockchain settlement networks could fit, especially for real-time transactions handled by software agents rather than people.
The article places this view in a broader industry context: other crypto executives have also argued that AI agents could become a meaningful driver of stablecoin adoption. Still, the piece notes that many enterprise software companies continue to use traditional payment providers, so the timeline for blockchain-based settlement to become standard remains unclear.
Key points
- Netomi CEO Puneet Mehta says AI-driven customer experience could grow from about $500 billion to $5 trillion by 2030.
- He argues that autonomous AI agents will need always-on payment rails that traditional banking systems do not provide well.
- Mehta says stablecoins and blockchain settlement could fit those real-time enterprise payment needs.
- The article says AI and crypto should be seen as complementary rather than competing sectors.
- The piece also notes that many companies still use traditional payment providers, so the shift is not guaranteed.
If enterprise AI keeps expanding into more business tasks, stablecoins could become a practical tool for machine-to-machine payments. That would give crypto a use case tied to real business automation instead of speculation alone.
The article also makes clear that most companies still rely on traditional payment systems, so adoption could be slow. If AI agents do not need blockchain rails at scale, the expected boost to stablecoin demand may not materialize.
