New scheme offers patients in Jurong with serious organ failure more help at home

New Scheme for Patients with Serious Organ Failure in Jurong

The new scheme rolled out on August 16 aims to provide more support to patients with advanced organ failure, including chronic kidney disease, liver cirrhosis, and heart failure, in the Jurong area. The scheme involves retired nurses and trained carers who will regularly check on patients who have been sent home after treatment at Ng Teng Fong General Hospital and monitor their health, including through home visits.

The goal of the scheme is to cut the likelihood of patients getting re-admitted to the hospital within the 60-day window after discharge. Minister for Sustainability and the Environment Grace Fu noted that older seniors often see their health go through ups and downs, and that with the right support, they can recover better and regain the quality of life that is so important to us.

Jurong East ranks among the top five areas in Singapore with the highest proportion of seniors, which underscores the need to bring care arrangements closer to home. The Care Connect Hub initiative, rolled out by Ng Teng Fong General Hospital after a two-month trial in 2025, will involve experienced nurses from the hospital who are retired. The nurses will screen high-risk patients and sign them up for the scheme, provide clarifications on medications or follow-up appointments, and help them navigate care options in the community, among other things.

Care Connect Hub is a tie-up between Ng Teng Fong General Hospital and social service agency Loving Heart Multi-Service Centre, under which 25 Loving Heart volunteers will train to serve as community carers. The volunteers will regularly visit the homes of high-risk patients in the Jurong East area, and check the patient’s blood pressure, look out for early signs of complex chronic conditions, and encourage the patient to keep up with medical appointments.

The volunteers are not medically trained, so they will largely carry out non-clinical functions, and stick to standard procedures. If the patient shows warning signs of illness, the volunteers will alert a clinical team at Ng Teng Fong General Hospital.

Among the 3,252 kidney, heart or liver failure patients who were readmitted within one year after discharge, 68 per cent had at least one unplanned readmission within 60 days of their discharge, a study by Ng Teng Fong General Hospital found. Key reasons included inadequate social support, and poor adherence to medication and appointments.

In the trial the hospital conducted in the last two months of 2025, it found that among the 200 patients who got a structured post-discharge follow-up, the 60-day re-admission rate was cut from 40 per cent to 31 per cent. More on this topic Ng Teng Fong General Hospital’s ICUs to go tapless to reduce water use, safety risks 1,000 patients at Jurong public hospitals to benefit from AI, precision medicine in next 5 years About 6,670 of its patients live with kidney, heart or liver failure, which is a late-stage chronic disease, the hospital added. It also said the disease progression trajectory for organ failure can vary, and patients can remain well for extended periods, but that will depend on how closely they stick to their diet, medication and fluid management.

Failing to follow the care plan can result in the medical conditions getting worse quickly, and the patient might need to be hospitalised for conditions like having too much fluid build-up in the body, which is often preventable with the right support. The Care Connect Hub programme is expected to benefit about 1,000 high-risk patients aged 45 and above in the western region, over the two-year pilot, which will run until 2028. Among these patients, about 50 are expected to require added support through the home visits by community carers.

Ng Teng Fong General Hospital also plans to work with more active ageing centres in the western parts of Singapore, with an eye on expanding the Care Connect Hub scheme. It will also look at whether it can extend the programme to include more patient groups with similar care needs.